Return & Refund Policy

Last Updated: 16 june 2026

At PawViora, customer satisfaction is important to us. If you experience any issues with your order, we're here to help. Please review our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, refund, or replacement, the following conditions must be met:

• The request must be submitted within 7 days of receiving the order.

• The item must be unused and in its original condition whenever applicable.

• Proof of purchase must be provided.

• Clear photos or videos may be required to verify damaged, defective, or incorrect items.

We reserve the right to deny return or refund requests that do not meet these requirements.

Return Timeframe

Customers must contact us within 7 days of delivery to initiate a return, exchange, or refund request.

Requests submitted after this period may not be eligible for review.

Refund Process

To request a refund, please email us at diveshdogra1234@gmail.com with:

• Your order number

• A description of the issue

• Supporting photos or videos (if applicable)

Once your request has been reviewed and approved, your refund will be processed to the original payment method.

Refund Timing

Approved refunds are typically processed within 5-10 bussiness days.

Please note that banks, payment providers, and credit card companies may require additional time to post the refund to your account.

Exchanges

If you receive a defective, damaged, or incorrect item, we may offer a replacement or exchange subject to product availability.

To request an exchange, contact us at diveshdogra1234@gmail.com within 7 days of receiving your order.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what was ordered, please contact us within 7 days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photos showing the product and packaging

After review, we may offer:

• A replacement product

• A store credit

• A full or partial refund

The resolution offered will depend on the circumstances of the claim.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Items damaged due to misuse, negligence, or improper handling

• Products showing signs of normal wear and tear

• Products altered after delivery

• Gift cards

• Downloadable or digital products (if applicable)

• Clearance, promotional, or final-sale items (if applicable)

• Items marked as non-returnable on the product page

Return Shipping Costs

If a return is approved due to an error on our part, including damaged, defective, or incorrect items, return shipping costs will be covered by PawViora.

For all other approved returns, customers may be responsible for return shipping charges.

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, cancellation requests may no longer be possible.

Please contact us as soon as possible at diveshdogra1234@gmail.com if you need to cancel an order.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: PawViora
Email: diveshdogra1234@gmail.com

We value your trust and will always work to provide a fair resolution whenever possible.